• Where to find us

    47 Loddon Bridge Road
    Woodley
    Reading RG5 4AP

    mail@creativescrum.co.uk
    07872 417028

We love what we do, but we need to pay our bills too.

We’re fair and we want to make it clear what our, and our clients’, responsibilities are.

Quotes and charging
  1. A quotation is for information only. It is binding only if it is in an order which Creative Scrum has accepted or a Contract to which Creative Scrum has agreed.
  2. Creative Scrum agree to carry out the work detailed in the Client brief, quotation, specification or Contract agreement (hereafter referred to as the ‘Contract’).
  3. Unless specified otherwise, design projects include one visual. This will be re-worked as appropriate or if the first design fails to meet the requirements of the Contract, Creative Scrum will at their expense provide other design solutions as required.
  4. Unless specified otherwise, print design projects include two sets of author’s amends (three sets of proofs in total). Additional author’s amends above three sets will incur additional cost, charged at Creative Scrum’s standard hourly rate. PDF proofs will be provided unless other methods have been agreed.
  5. For any further or additional work, not included in the Contract or if the Client changes the scope of work, Creative Scrum will amend its quotation.
  6. The costs quoted detail Creative Scrum work only. Any other required suppliers will be charged for separately and in addition to Creative Scrum’s fees. Other additional expenses not included in the quotation will also be charged for separately and in addition.
  7. Any work that is started, either experimentally or otherwise, at the Client’s request will be invoiced for.
  8. Should the project be abandoned or halted for a period of 60 days or more by the Client, Creative Scrum will invoice for work done on a pro-rata basis plus a cancellation fee of 20 per cent of the total project cost.
  9. Any work undertaken outside normal office hours (9am to 6pm, Monday to Friday) at the Client’s request or due to missed deadlines on the Client’s part will be charged as extra.
  10. Creative Scrum’s standard hourly rate is £60 per hour, or part thereof.
  11. Any accrued credit (for example for incomplete work or invoicing prior to project completion) must be used with six months of the original invoice date. After six months credit is at the discretion of Creative Scrum.
  12. Value Added Tax will be stated at the point of quotation.


Approval and delivery
  1. It is the responsibility of the Client to thoroughly check and ensure all information, such as copy, images, legal requirements, trade-marks, patents and copyrights are correct. Written authorisation will be required to ensure final designs and web-based solutions are correct and satisfactory. Creative Scrum will not be held responsible for any errors, either content or otherwise, found after the approval stage.
  2. Creative Scrum will test any website to ensure it meets the standards and criteria stated in the Contract. It is the responsibility of the Client to ensure the website works to their satisfaction.
  3. Creative Scrum will make every effort to keep to agreed delivery dates. Such dates are not to be treated as terms of the Contract and Creative Scrum will not be responsible for any loss or damage which may result from late or non-delivery. If the agreed schedule is not kept to through no fault of Creative Scrum, any agreed delivery dates cannot be guaranteed.
  4. For websites, launch is considered the final approval stage and is the agreed mutually-satisfactory completion of the Contract.
Copyright
  1. The Client will retain copyright for approved final designs that Creative Scrum creates, once full and final payment has been made. Any unused designs or ideas will remain the intellectual property and copyright of Creative Scrum. All component artwork, preparatory work, unused designs, sketches and any associated files remain the property of Creative Scrum at all times.
  2. Creative Scrum will supply agreed files at the completion of the project. After the completion of a project a fee will be charged for any files requested after 60 days.
  3. Native artwork files remain the intellectual property and copyright of Creative Scrum. Native artwork files will not be passed to the Client unless agreed in the Contract or if an additional fee has been agreed with Creative Scrum.
  4. The Client assumes responsibility for all content supplied by the Client and indemnifies Creative Scrum from any issues arising from its use for any copyright or other legal disputes.
  5. Creative Scrum shall be entitled to use any final design solutions for publicity purposes and to display a discrete credit on any printed or web solution, unless explicitly requested in writing by the Client not to do so.


Fees
  1. The client agrees to pay Creative Scrum the agreed fee for carrying out the work detailed in the Contract.
  2. Payment is to be made according to the payment schedule set out in the Contract. If an initial payment is due, no work will be undertaken until this payment is made.
  3. Balance of payment is strictly 30 days from the date of issue of the invoice. Any invoice not paid in full after 30 days will have interest added at eight per cent above the current Bank of England base rate until complete and final payment has been made and cleared. This is in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Full and final payment will be treated as the mutually satisfactory conclusion of the Contract.
  4. If there are any queries about Creative Scrum’s invoice, Creative Scrum must be informed in writing within three days of its issue. Payment shall be made via BACs or Faster Payments Service transfer.
  5. Full and final payment is treated as the mutually satisfactory conclusion of the project.


General
  1. Creative Scrum may update these terms and conditions from time to time.
  2. Creative Scrum will not be held responsible for any actions of third-party suppliers not organised by Creative Scrum.
  3. Creative Scrum will not undertake any work which in their opinion is of an illegal, immoral or unethical nature.
  4. Client property when supplied to Creative Scrum will be held at the Client’s risk.
  5. The interpretation and the performance of these conditions will be governed by the Law of England.